Refund policy
Return & Refund Policy — Bashra Beauty
At Bashra Beauty, we take great pride in the quality and authenticity of every product we offer. Please read our return and refund policy carefully before completing your purchase.
General Return Conditions
We accept returns only under the following strict conditions:
- The item must be unused and in its original, unopened packaging.
- Returns must be requested within 48 hours (2 days) of receiving your order.
- After 48 hours, all sales are considered final — no exceptions.
- Returns are only accepted if the item arrives damaged or incorrect.
How to Request a Return
If your item arrived damaged or incorrect, please contact us within 48 hours of delivery:
- Email us at beautybashra@gmail.comÂ
- Include your order number and clear photo evidence of the issue
- Our team will review your request and respond within 1–2 business days
Refund Eligibility
Refunds are issued only after the following conditions are met:
- The complete order is returned in its original, unopened condition
- Our team has inspected and approved the returned item
- Refunds are applied to your original payment method once approved
Please note:
- Shipping fees are non-refundable
- Return shipping costs are the customer's responsibility
Shipping Issue Reporting
If your package is not delivered as expected, you must report the issue within 24 hours of the scheduled delivery date. Delays in reporting may limit our ability to investigate or process a resolution.
Order Cancellations
Orders cannot be canceled once confirmed and paid. All orders are processed immediately upon placement and cannot be reversed.
Agreement
By completing your purchase, you agree to the terms outlined in this policy. We are always here to help — please don't hesitate to reach out with any questions.