Frequently Asked Questions
Product Questions
Are your products 100% natural and authentic?
Yes! All our products are sourced directly from Morocco and are 100% natural. Our argan oil is cold-pressed and organic, our black soap is traditional Savon Beldi made with olive oil, and our rhassoul clay comes from the Atlas Mountains.
How do I know which products are right for me?
Check out our Beauty Tips blog for detailed guides! Generally:
- Argan Oil: Great for all hair and skin types, especially dry or damaged hair
- Black Soap: Perfect for deep cleansing and exfoliation, all skin types
- Rhassoul Clay: Ideal for oily or combination skin, adds volume to hair
- Nila Mask: Best for brightening and evening skin tone
Are your products safe for sensitive skin?
Yes! Our products are natural and free from harsh chemicals, making them suitable for sensitive skin. However, we always recommend doing a patch test first, especially if you have very sensitive skin or allergies.
How long do the products last?
When stored properly in a cool, dry place:
- Argan Oil: 12-18 months
- Black Soap: 12 months
- Rhassoul Clay: 24 months (powder form)
- Nila Mask: 12 months
Can I use these products if I'm pregnant or breastfeeding?
Our products are natural and generally safe, but we recommend consulting with your healthcare provider before using any new skincare or hair care products during pregnancy or breastfeeding.
Usage Questions
How often should I use argan oil for hair growth?
For best results, apply argan oil to your scalp 2-3 times per week. You can use it as an overnight treatment or leave it on for at least 30 minutes before washing. Read our complete guide: How to Use Argan Oil for Faster Hair Growth.
How do I use black soap and the kessa glove?
Create steam in your bathroom, apply black soap to wet skin, wait 5-10 minutes, then scrub with a wet kessa glove in long strokes. You'll see dead skin come off! Check our Moroccan Hammam Ritual guide for detailed steps.
Can I mix rhassoul clay with something other than water?
Absolutely! Mix rhassoul clay with rose water, our Nila toner, or aloe vera for enhanced benefits. Avoid mixing with metal utensils - use wood, glass, or ceramic.
How long should I leave the clay mask on?
Leave rhassoul clay or Nila mask on for 10-15 minutes until it's dry but not completely hardened. Rinse with warm water.
Shipping & Orders
How long does shipping take?
We ship within 1-2 business days. Delivery times vary by location:
- US: 3-7 business days
- International: 7-14 business days
Do you ship internationally?
Yes! We ship worldwide. Shipping costs and delivery times vary by location.
How can I track my order?
You'll receive a tracking number via email once your order ships. You can also track your order by visiting our account page.
What if my order arrives damaged?
We're so sorry if that happens! Please contact us within 48 hours with photos of the damage, and we'll send you a replacement right away.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unopened products in original condition. Please see our full Return Policy for details.
How do I return a product?
Contact us to initiate a return. We'll provide you with return instructions and a return authorization number.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. It may take an additional 3-5 business days for the refund to appear in your account.
About Our Products
Where do you source your products?
All our products are sourced directly from Morocco. Our argan oil comes from women's cooperatives in the Essaouira region, and our rhassoul clay is mined from the Atlas Mountains.
Are your products cruelty-free and vegan?
Yes! All our products are cruelty-free and vegan. We never test on animals, and our products contain no animal-derived ingredients.
Do you offer wholesale or bulk pricing?
Yes! We offer wholesale pricing for salons, spas, and retailers. Please contact us for wholesale inquiries.
Still Have Questions?
We're here to help! Contact us and we'll get back to you within 24 hours.
You can also check out our Beauty Tips blog for detailed guides and tutorials on using our products.